Luxury lives on
Luxury lives on
Pre Loved. Reimagined. Still extraordinary
How It Works
SIMPLE. SECURE. REWARDING.
1
Submit
Fill out the trade-in form with your unit details.
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2
Get Approved
We'll review your submission and confirm eligibility.
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3
Send Your Unit
Ship your approved unit to us (shipping costs covered by you).
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4
Receive Credit
Get 25% of the original purchase price as store credit toward your next look.
AT A GLANCE
Trade-In Program Rules
Eligible Units
Original Human Luxe Hair units only.
No Alterations
Units that have been cut, significantly altered or customised are not eligible.
Good Condition
Must be in wearable condition with no excessive damage.
Proof of Purchase
Original order details required.
Customer Ships to Us
You are responsible for shipping costs.
Store Credit Value
Receive 25% of the original purchase price as store credit.
Frequently Asked Questions
Our Trade-In Program gives your Human Luxe Hair investment another chapter. After owning an eligible Nola Unit for at least 12 months, you can trade it in and receive store credit toward your next Human Luxe Hair style.
Once approved, you'll receive 25% of the original purchase price you actually paid for your Nola Unit as Human Luxe Hair store credit. For example, if you paid $800
for your Nola, your Trade-In Credit will be $200. Taxes, shipping, duties and
other charges are not included when calculating your Trade-In value.
Your Trade-In window opens 12 months after your original purchase date and remains open until 24 months after purchase.
Not yet. We're launching the Trade-In Program as a pilot exclusively for the Nola Unit. We may expand the program to other Human Luxe Hair styles in the future.
Absolutely. Your Nola was made
to be worn and enjoyed. Normal wear is expected and accepted. You may also
wash, condition, straighten, curl and normally customize the lace for wear.
No. To remain eligible for Trade-In, your Nola must retain its original length. Units that have been cut, shortened, layered, or altered with bangs or a fringe are not eligible.
Nola Units that have been dyed, coloured, bleached, lightened or permanently chemically processed are not eligible for Trade-In. To preserve your Trade-In eligibility, keep your Nola's original colour intact.
Yes. Normal lace customization necessary to wear your Nola is accepted. However, significant lace damage beyond reasonable wear may make the unit ineligible.
No. Tracks or wefts should not be added, removed or materially altered, and the original cap and construction must remain intact.
A simple rule to remember is:
Keep your Nola's original length, colour and construction intact.
No. Original packaging is not required for Trade-In. You will, however, need your Human Luxe Hair order number or other valid proof of purchase.
No. The Trade-In Program is available to the original purchaser of the eligible Nola Unit.
The customer is responsible for the cost of shipping the Trade-In unit to Human Luxe Hair. We strongly recommend using a tracked shipping service and securely packaging your Nola Unit. Shipping instructions will be provided as part of the Trade-In process.
We'll authenticate and inspect
your Nola to make sure it meets the Trade-In requirements. Once approved, your 25% Trade-In Credit will be issued.
We'll contact you and explain
that your Trade-In was not approved. If you'd like your Nola returned, you'll be responsible for the return-shipping cost. Return shipping must be arranged
within the timeframe stated in our full Trade-In Terms & Conditions.
Your Trade-In Credit is valid for 12 months from the date it is issued.
No. Trade-In value is issued exclusively as Human Luxe Hair store credit and cannot be exchanged for cash.
No. Trade-In Credit is non-transferable and cannot be sold or exchanged.
Revived by Human Luxe Hair is our forthcoming collection designed to give exceptional Human Luxe Hair units a second life. Rather than allowing beautiful, luxury-quality hair to sit unused in closets and storage boxes, qualifying Trade-In units can be professionally restored and made available to another woman.
Revived Nola Units are planned to be priced at 50% of the current new retail price of the corresponding Nola length.
Because we believe we often outgrow our styles long before the hair itself wears out.
Your style can change. Your life can change. The woman you are today may simply want something different from the woman you were a year ago.
We don't believe that means your previous investment should simply be forgotten.
Your style may change. Your investment should still mean something.
Trade-In Policy
HUMAN LUXE HAIR
TRADE-IN PROGRAM
Terms & Conditions - Nola Unit Pilot
The Human Luxe Hair Trade-In Program gives eligible customers the opportunity to trade in a qualifying Nola Unit and receive Human Luxe Hair store credit toward a future purchase. The program is launching as a pilot with the Nola Unit.
1. Eligibility
- The unit must be an authentic Nola Unit purchased directly from Human Luxe Hair.
- The person submitting the Trade-In must be the original purchaser.
- A valid Human Luxe Hair order number or other proof of purchase must be provided.
- The Nola Unit must have been owned for at least 12 months from the original purchase date.
- The Trade-In must be submitted within 24 months of the original purchase date.
- Each eligible Nola Unit may be traded in only once.
2. Trade-In Value
An approved Nola Unit will receive store credit equal to 25% of the original purchase price actually paid for that unit.
The original purchase price means the amount paid for the Nola Unit after any discounts or promotional reductions and excludes taxes, shipping, duties and any other additional charges.
Example: If an eligible Nola Unit was purchased for $800, an approved Trade-In would receive $200 in Human Luxe Hair store credit.
Trade-In value is provided exclusively as Human Luxe Hair store credit and has no cash value.
3. Condition Requirements
We expect your Nola to have been worn and loved. Normal wear is accepted. To preserve its Trade-In eligibility, however, the unit must retain its original Human Luxe Hair length, colour and construction.
Permitted:
- Normal wear from regular use.
- Washing and conditioning.
- Heat styling, including straightening and curling.
- Normal lace customization necessary for wearing the unit.
Not eligible if permanently altered, including:
- Cutting or shortening the hair.
Adding bangs, a fringe or permanent layers. - Dyeing or permanently changing the original hair colour.
- Bleaching or lightening the hair.
- Chemical processing that permanently alters the hair.
- Adding, removing or materially altering tracks or wefts.
- Altering the cap or original construction of the unit.
- Significant damage to the lace beyond reasonable wear.
Units must also be returned in a condition suitable for safe handling and professional restoration. Human Luxe Hair will not accept units that are contaminated or otherwise present a hygiene or safety concern.
4. Original Packaging
Original Human Luxe Hair packaging is not required to participate in the Trade-In Program.
5. Assessment and Approval
All submitted Nola Units are subject to authentication and inspection by Human Luxe Hair. Receipt of a unit does not automatically guarantee Trade-In approval.
Human Luxe Hair will confirm whether the unit meets the eligibility and condition requirements before issuing store credit.
If a unit does not meet the Trade-In requirements, the customer will be notified. If the customer would like the unit returned, the customer is responsible for the applicable return-shipping cost.
6. Trade-In Store Credit
Once a Trade-In is approved, the applicable store credit will be issued to the customer.
- The credit is valid for 12 months from the date it is issued.
- It may be used toward the purchase of another eligible Human Luxe Hair product.
- It cannot be redeemed for cash.
- It cannot be transferred, sold or exchanged.
- It cannot be applied retrospectively to a previous purchase.
- It cannot be combined with promotional discount codes or other promotional offers unless Human Luxe Hair expressly states otherwise.
Any purchase made using Trade-In credit remains subject to Human Luxe Hair's standard purchase, shipping and return policies.
7. Finality of an Approved Trade-In
Once a Nola Unit has been inspected, accepted and the Trade-In credit has been issued, the Trade-In is final. Ownership of the traded-in unit transfers to Human Luxe Hair and the original unit cannot subsequently be returned to the customer.
8. Revived by Human Luxe Hair
Units accepted through the Human Luxe Hair Trade-In Program may be professionally cleaned, sanitized, restored and prepared for a second
life through Revived by Human Luxe Hair, a forthcoming collection of
authenticated, previously owned Human Luxe Hair units.
Where a traded-in unit meets Human Luxe Hair's restoration and quality standards, Human Luxe Hair may restore and subsequently offer that
unit for resale through the Revived collection.
Revived units will be clearly identified as previously owned and professionally restored and will be offered separately from new Human Luxe Hair products.
The planned Revived pricing policy for Nola Units is 50% of the then-current retail price of a new Nola Unit of the corresponding length.
As Revived by Human Luxe Hair is a forthcoming collection, availability will
depend on qualifying traded-in inventory and completion of the restoration process.
Once a Trade-In has been approved and the applicable store credit has been issued, ownership of the traded-in unit transfers permanently to Human Luxe Hair. Human Luxe Hair may restore, resell, repurpose or otherwise
manage the unit at its discretion, and the original owner will have no entitlement to proceeds arising from any subsequent resale or use of the unit.
9. Shipping and Return of Trade-In Units
Customers are responsible for the cost of shipping their Nola Unit to Human Luxe Hair for assessment under the Trade-In Program.
Trade-In units must be securely packaged and shipped using a tracked shipping service in accordance with the Trade-In instructions provided by Human Luxe Hair.
The customer bears the risk of loss or damage while the unit is in transit to Human Luxe Hair. Once carrier tracking confirms delivery to the designated Human Luxe Hair receiving location, the unit will be considered received by Human Luxe Hair.
If a submitted unit does not meet the Trade-In eligibility or condition requirements, Human Luxe Hair will notify the customer.
If the customer would like an ineligible unit returned, the customer will be responsible for the applicable return-shipping cost.
If the customer does not arrange and pay for return shipping within 30 days of being notified that the unit is ineligible, Human Luxe Hair may treat the unit as unclaimed and handle it in accordance with applicable law.
10. Pilot Program
The Human Luxe Hair Trade-In Program is currently being introduced as a pilot for qualifying Nola Units.
Human Luxe Hair may modify, suspend or discontinue the pilot or change eligibility requirements for future purchases. Any changes will not affect Trade-In rights already expressly granted to qualifying purchases under the terms applicable when those purchases were made, except where required by law or reasonably necessary to prevent fraud or misuse.
11. Fraud and Misuse
Human Luxe Hair reserves the right to refuse or cancel a Trade-In where there is reasonable evidence of fraud, misrepresentation, product substitution, manipulation of proof of purchase or other misuse of the Trade-In Program.
12. General
Participation in the Human Luxe Hair Trade-In Program constitutes acceptance of these Terms & Conditions. The Trade-In Program operates alongside Human Luxe Hair's other applicable website terms and policies.
Nothing in these Terms & Conditions limits any rights a customer may have under applicable consumer protection law.
