Privacy policy
This Privacy Policy explains how Human Luxe Hair, owned by OKOCHINC HOLDING LLC (“we”, “us”, “our”), collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our services (“Services”).
By accessing our site or providing your information, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide
• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information (processed securely by third-party providers)
• Account login details
• Order details and purchase history
• Messages, reviews, or communication submitted via email or forms
1.2 Information Automatically Collected
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the site
• Referring website
• Cookies & tracking data
• Shopping activity
1.3 Payment Information
We do not store your full credit card details. Payments are processed by:
• Shopify Payments / Stripe
• PayPal
• Klarna, Afterpay/Clearpay (if used)
• Shop Pay
• Apple Pay / Google Pay
2. HOW WE USE YOUR INFORMATION
2.1 Process & Fulfill Orders
• Validate and process payments
• Ship and deliver orders
• Send order confirmations and tracking updates
• Handle returns
2.2 Improve Our Site & Services
• Analyze browsing behavior
• Improve website experience
• Enhance customer service
2.3 Marketing & Communications
With your consent, we may:
• Send promotional emails
• Offer discounts
• Notify you about new arrivals
• Provide hair care tips
• Send abandoned cart reminders
You may unsubscribe anytime.
2.4 Fraud Prevention & Security
• Detect, investigate, and prevent fraud
• Verify identity for high-risk orders
• Maintain secure systems
2.5 Legal Compliance
We process information to comply with:
• Tax obligations
• Legal requests
• Regulatory requirements
2.6 SMS/MMS Communications
By providing your phone number and opting in to receive SMS/MMS communications from Human Luxe Hair, you agree to receive transactional and promotional text messages, including order updates, shipping notifications, customer support messages, restock alerts, and marketing communications. Message frequency may vary. Message and data rates may apply.
You can opt out of receiving SMS/MMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@humanluxehair.com.
Human Luxe Hair does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
3. HOW WE SHARE YOUR INFORMATION
3.1 Service Providers
• Shopify
• Payment processors
• Shipping carriers
• Email/SMS marketing providers
• Data analytics platforms
3.2 Legal & Compliance
We may share information to:
• Comply with laws
• Respond to lawful requests
• Protect our rights or customers
3.3 Business Transfers
Customer data may be transferred in mergers or acquisitions.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels, and tracking tools to:
• Improve functionality
• Analyze performance
• Provide personalization
• Deliver targeted ads
You can manage cookies via browser settings.
5. YOUR RIGHTS (GDPR, CCPA, INTERNATIONAL)
• Access your information
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Opt out of marketing or cookies
• Request a copy of your data
• Object to data processing
To exercise these rights, contact: support@humanluxehair.com
We respond within 24–72 business hours.
6. DATA SECURITY
We use:
• SSL-encrypted checkout
• Secure payment processors
• Access-controlled systems
• Regular security reviews
No method is 100% secure; use the site at your own risk.
7. DATA RETENTION
We retain information as long as needed to:
• Provide Services
• Comply with laws
• Resolve disputes
• Maintain business records
You may request deletion unless restricted by law.
8. INTERNATIONAL DATA TRANSFERS
Your data may be processed in:
• United States
• United Kingdom
• European Union
• Canada
• Other countries where providers operate
We ensure protections per GDPR, UK GDPR, and CCPA standards.
9. CHILDREN’S PRIVACY
We do not knowingly collect data from individuals under 18.
If submitted, it will be deleted immediately.
10. THIRD-PARTY LINKS
We are not responsible for third-party websites linked from our site.
11. CHANGES TO THIS POLICY
Updates will be posted with a revised “Last Updated” date.
Continued use of the site signifies acceptance.
12. CONTACT INFORMATION
For questions or privacy requests:
Email:Support@humanluxehair.com
Phone:+1(205) 660-1764
